Frequently Asked Questions
Billing & Account Management
Please be sure to check your Spam or Junk email folders, and add noreply@stratfor.com to your address book in Outlook or your email client. You may also need to check with your ISP or your company’s IT department, and please don’t hesitate to contact us.
American Express
On an American Express card, the CVV is located on the front of the card, just above the credit card number.
Visa, MasterCard, Discover
On Visa, MasterCard and Discover cards, the CVV is on the back of the card, in the top right corner of the signature block. If your CVV begins with a “0” or was issued outside the United States, please contact us.
- Log in using the "Log In" link at the top of the home page.
- Click the “My Account” link at the top of the page. This brings you to your account page.
- Click the “Billing Information” tab.
- Click "Replace Credit Card."
Your username is your email address. If you are not currently logged in, visit the request new password page to have a new password emailed to you. If you are logged in and would like to change your password, click the "My Account" link, click the "Account Settings" tab, and set up your new password there.
Please contact us. We will provide instructions for bank wires or alternative payment methods.
- Log in using the "Log In" link at the top of the home page.
- Click the “My Account” link at the top of the page. This brings you to your account page.
- Click the “Email Settings” tab. Under this tab, you can choose which content you would like emailed to you.
Please contact us. Be sure to include the username or email address used to register for your membership. Any comments on how we can improve Stratfor would also be most welcome.
Intelligence Questions
Stratfor is rigorously non-partisan and non-ideological. We are privately owned and we are not affiliated with any governmental or non-governmental agency. We are an objective intelligence service that provides information about what has happened or will happen, not what should happen. We make no policy prescriptions or advocacy statements.
News is a commodity that you can get anywhere on the Internet. Intelligence today is what's going to be news tomorrow. Stratfor provides three types of intelligence products:
Situation Reports - Situation Reports are brief updates of important developments around the globe. It's an intelligence professional's responsibility -- Stratfor's responsibility -- to keep you apprised of what matters without wasting your time with clutter. We provide coverage on a variety of topics, from street revolutionary movements to military invasions.
Analyses - Stratfor tells its members what events in the world actually mean. We also tell you when events are unimportant. Oftentimes the seemingly momentous is geopolitically irrelevant, and vice versa. We discern what's important objectively -- without ideology, partisan agenda or policy prescription.
Forecasts - Knowing what happened yesterday is helpful; knowing what's going to happen tomorrow is critical. Stratfor's intelligence team makes definitive calls about what happens next. These aren't opinions about what should happen; they're analytical predictions of what is to come.
We encourage you to forward our free intelligence reports. However, the rest of our content is reserved for paying customers. Redistributing intellectual property to anyone who is not a paying customer is a copyright infringement and subject to legal action. Please recognize that gathering, analyzing and publishing intelligence is a very challenging -- and quite frankly, expensive -- undertaking. It’s what we do for a living, and we respectfully request that you support our efforts. If you have a question about forwarding a specific piece, please contact us.
The best method is to contact us. We always appreciate feedback. Our intelligence emails also provide contact information at the end of each piece.
Internships & Permanent Positions
Stratfor has a robust and rewarding Analyst Development Program that pairs qualified participants with Stratfor analysts and staff to research a variety of issues and gather information on global developments. We are always seeking candidates with a strong knowledge of geopolitical issues who are eager to learn our trade. Occasionally, there will be internship opportunities in addition to the Analyst Development Program. Please visit our website periodically for new postings and details at www.stratfor.com/about/careers.
Stratfor is always looking for strong talent. For the latest information regarding opportunities, please visit our careers page at www.stratfor.com/about/careers. If there is not a role of interest currently posted, please check back periodically. You may also send your resume and cover letter to applications@stratfor.com with a possible job title in the subject line. Please note that we are unable to respond to all requests but can keep your information on file should an appropriate role arise.
Memberships
Absolutely. Active-duty service members should contact us for discount information.
Absolutely. We offer discounts to individual students and have programs for libraries, classes and educational institutions. Please contact us for more information.
Absolutely. We have an Institutional Sales group that can tailor a Stratfor membership to your company’s specific needs. Please contact us and provide us with a phone number and a convenient time to receive a phone call from one of our representatives.